Return and Exchange Policy

At Vibelle Jewellery, we take pride in providing high-quality stainless-steel jewellery and ensuring that every order is carefully inspected before dispatch. Due to the personal nature of jewellery products and for hygiene and safety reasons, we do not accept returns, refunds, or exchanges on jewellery items once purchased, unless the item received is defective, damaged, or incorrect.

If you receive an item that is defective, damaged, or different from what was ordered, you must notify us within 7 (seven) calendar days from the date of delivery. Requests submitted after this period may unfortunately not qualify for return or replacement consideration. To assess your request, you will be required to provide your order number and clear description of the issue.

Approved returns must be unused, unworn, and returned in their original packaging. Once the returned item has been inspected and approved, Vibelle Jewellery may, at its discretion, provide a replacement item, store credit, or a refund where applicable.

Please note that items showing signs of wear, misuse, alteration, improper handling, or damage caused after delivery will not qualify for return, replacement, or refund. Sale items, promotional items, gift cards, and clearance items are also non-refundable and non-returnable.

Customers may be responsible for return shipping costs unless the return is due to an error on our side, such as an incorrect or defective item being supplied. Vibelle Jewellery reserves the right to refuse returns that do not comply with this policy.

For any return or exchange enquiries, customers may contact us through our Contact Us page with the order number included.